Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at info@animetowels.com. Once your return is approved, we’ll provide the return shipping label and the instructions, including the return address.
Please do not send items back before receiving confirmation—unauthorized returns will not be accepted.
For any return-related questions, you can always reach out to us at info@animetowels.com.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on:
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Perishable goods (e.g. food, flowers, or plants)
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Custom or personalized items
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Personal care goods (e.g. beauty products)
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Hazardous materials, flammable liquids, or gases
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Sale items or gift cards
If you’re unsure whether your item qualifies, contact us before returning.
Exchanges
If you want a different item, the fastest way is to return the one you have. Once your return is accepted, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order ships to the EU, you’re entitled to cancel or return it within 14 days, for any reason and without justification. The item must be unused, with tags and original packaging, and you must provide proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@animetowels.com.